Privacy Policy

1. Introduction

FirstFix TV (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect, how we use it and the choices you have.

2. Information We Collect

When you contact us or book a service, we may collect:

• Your name, phone number and email address.
• Your TV brand, model and a description of the issue.
• Your service address or area for doorstep visits.

We do not collect payment card details through this website.

3. How We Use Your Information

We use your information solely to:

• Respond to your enquiry and schedule a technician visit.
• Provide, manage and follow up on your repair or service.
• Communicate estimates, warranty and after-service support.

We do not sell your personal information to third parties.

4. Data Sharing

Your details are shared only with our technicians and staff for the purpose of fulfilling your service request, and with service providers (such as email delivery) strictly as needed to operate our business.

5. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse.

6. Cookies

This website may use minimal cookies or similar technologies to ensure proper functionality. You can control cookies through your browser settings.

7. Your Rights

You may request access to, correction of, or deletion of your personal information held by us by contacting us using the details below.

8. Changes to This Policy

We may update this Privacy Policy periodically. The current version will always be published on this page.